These “how-to” questions involve a transfer of knowledge and can often be answered by reviewing product documentation, raising a question in online community forums, or contacting a knowledgeable individual such as a partner.
Dynamics 365 is covered by the Subscription, Professional Direct, Premier, and Unified support plans.You can find more information about the existing support plans at Dynamics 365 Support Plans. Higher tiers of support plans offer Technical Support on an all day, every day basis, faster initial response times and access to Advisory Support, and other benefits. All support plans provide access to Technical Support for break-fix issues. We have designed our Dynamics 365 support plans to meet different business needs.What support is included with a Dynamics 365 support plan? Contact your Cloud Solution Provider (CSP) for assistance.ĭynamics 365 on-premises (Customer Engagement, Dynamics GP) Support is provided through partners only. Subscription (included)Ĭustomer Engagement and AI apps including mixed reality apps and Insights appsĭynamics 365 for Finance and Operations (online and on-premises) Microsoft partners should use the Partner Center portal or the Premier support path listed in the table, as applicable. The following table outlines the best way to submit a new support request based on your product or service and customer support plan. Some Dynamics 365 Online subscriptions include subscription support plans. Yes, you need a support plan to receive one-on-one technical support. Do I need a support plan if I need assistance with a technical issue experienced with Dynamics 365? In Japan, business hours are from 9 AM to 5:30 PM weekdays. For North America, business hours are defined as 6 AM to 6 PM Pacific Time, Monday through Friday, excluding holidays. What hours are considered local business hours for support?įor most countries or regions, business hours are from 9 AM to 5 PM weekdays (weekends and holidays excluded). For those issues that do not qualify for all day, every day support, Microsoft provides assistance during local business hours only.Microsoft provides all day, every day support for all Severity A issues and might provide all day, every day assistance for issues of other severity based on your support offering.Translation services might be available to assist with additional languages outside normal business hours.
*24/7 (all day, every day) support is available based on issue severity and your support offering. *Provided to customers in Japan all day, every dayĪvailable to customers in Europe/Middle East/Africa regions during those regions' business hours Spanish/Portuguese available to customers in South America during that region’s business hoursĪvailable to customers in Asia/Pacific region during that region’s business hours Spanish, French, German, Italian, Portuguese These additional languages include: Japanese, Spanish, French, German, Italian, Portuguese, Traditional Chinese, and Simplified Chinese. Microsoft provides support in English globally and provides additional languages within certain regions. For which languages does Microsoft provide support? Some specific services might not be covered in all regions immediately after general availability (GA). Support is available in markets where Dynamics 365 Online services are offered. In this article About Dynamics 365 Support Where is Dynamics 365 support available?